RETURN & EXCHANGE POLICY
Last updated: July 25, 2026
1. Eligibility
Returns/exchanges accepted within 7 days of delivery, provided:
- Item is unused, unwashed, and in original condition
- Original tags and packaging are intact
- Proof of purchase (order number/receipt) is provided
2. Non-Returnable Items
- Sale/clearance items (unless defective)
- Innerwear/intimate apparel (hygiene reasons)
- Items marked "Final Sale"
- Custom or made-to-order products
3. Damaged or Defective Items
Contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We'll offer a free replacement or full refund, based on availability.
4. How to Request a Return/Exchange
- Contact us at supportzahraz@gmail.com or +92 303 6609555 with order number and reason
- Our team confirms eligibility and shares pickup/drop-off instructions
- Once received and inspected, we process your exchange or refund
5. Refunds
- Processed within 5–7 business days
- Issued via original payment method or store credit
- Shipping charges are non-refundable, unless return is due to our error
6. Exchange for Size/Design
Subject to stock availability. If out of stock, we offer a refund or store credit instead.
7. Return Shipping Cost
- Customer's fault (wrong size, changed mind): customer pays return shipping
- Our error (defective/wrong item): Zahraz covers return shipping
8. Contact Us
📧 supportzahraz@gmail.com
📞 +92 303 6609555
💬 +92 303 6609555 (WhatsApp)